Leading the way in service quality, innovation and professionalism, Welcomehome Relocations is proud to introduce Signature Plus, a full service solution for your relocating executives. Signature Plus includes the same great service you’ve come to know and expect from Welcomehome with enhanced features and services. A member of Welcomehome’s Relocation Specialist team will take care of the executive throughout the process, seeing them safely from origin to destination. This extra level of support facilitates a stress-free relocation and readies the employee for their new role and responsibilities within your organization.
What distinguishes our Signature Plus Service?
- Whenever possible, only our most senior Relocation Specialists will be assigned to work with these transferees.
- Higher end transportation available as required*
- A welcome basket will await the transferee and their family at their hotel or TA.
- A local prepaid cell phone will be provided at the hotel or TA for International VIP’s.
- During any full day of service, the transferee and their families will enjoy breakfast and lunch.**
- Fresh flowers and some necessary supplies will be provided upon arrival at their permanent housing.
- 8 hours of Concierge and Errand Services is included.
*Additional charges will apply
** Breakfast will consist of typical coffee shop type offerings. Alcohol not included.
Service Details
Pre-Arrival
- Introductory phone call from Relocation Specialist within 12 hours.
- Detailed needs assessment will be conducted with the transferee and their spouse to determine expectations.
- Before leaving for their new community, our Relocation Specialist will build rapport with the transferee by providing information such as a listing of the important documents they need to bring with them and anything else that might be of interest, for instance, sample housing listings.
- Access will be provided to the Destination Login feature on our website giving them a comprehensive database about their destination city to review.
Arrival
- A “meet and greet” airport pick up will take place with the transferee being dropped off at their prearranged hotel or TA.
- The Relocation Specialist will have a meeting with the transferee and their family to review the agenda and service expectations.
- A Custom Welcome Package will be provided based on family dynamic.
- Sit down review of Welcome Package and itinerary for the day.
City Orientation
Day 1 – City Exploration
- Driving/walking tour of the city highlights.
- Child Car Seats provided if required.
Day 2 – Introduction to Neighborhoods
- Customized tour based on the needs/requirements of the transferee.
- Driving/walking tour of local neighborhoods including notable amenities.
- Child Car Seats provided if required.
Temporary Accommodations
- Assist with locating and securing fully furnished suites, condominiums or houses for short-term or temporary accommodations.
- Accompaniment if required.
- Provide a welcome basket to the property just prior to transferee’s arrival.
Rental Search
- Rental Search customized to the needs of the transferee
- Child Car Seats provided if required
- The Relocation Specialist will assist with all dealings with the landlord including lease review, document signing and deposit transactions.
- A walk thru inspection will be conducted.
Settling In Services**
*Social Insurance Number
- Explain purpose
- Procedure, documentation and location
- Accompany, if desired, or take documentation to HRDC Office so transferee can minimize time away from work
*Health Insurance
- Explain purpose and eligibility
- Application procedure and documentation
- Procedures for payment
*Driver’s License
- Outline application procedure, tests involved, restrictions
- Provide copy of Driver’s Handbook for theory test if required
- Book appointment for road test, if requested
- Location and documentation required
- Accompany if desired
*Vehicle Registration
- Assist with procedure for registering a vehicle from the U.S.
- Provide information on documentation, requirements for plates
- Accompany if desired
*Banking & Credit Cards
- Overview of banking system
- Assist with banking by providing contacts and setting up appointments
- Accompany if desired
- Advise on documentation in absence of Social Insurance Number
- Advise on credit situation and contacts if there is no credit rating in Canada
Education
- Research schools (either public or private)
- Set up appointments to tour school and meet principal or director
- Research any special requirements based on children’s needs
- Accompany to appointments if desired
Daycares or Preschools
- Research programs that suit specific children’s needs, based on proximity to home, scheduling etc.
- Set up appointments, pre-screen based on client specifications
- Accompany to appointments if desired
Utilities
- Facilitate the setup of telephone, hydro, water – set up appointments; prepare for occupancy
- Research long distance phone providers – provide client options and recommendations based on usage
- Provide television options, set up appointments
- Research internet providers – provide client all options and recommendations
- Arrange for presence at house for appointments in lieu of transferee
Insurance
- Provide options to enable relocating client to obtain most competitive rate, even with no driving record in Canada
- Explain various insurance plans – car, house, tenant etc.
Car Lease or Purchase
- Research car dealers – provide options and alternatives to address leasing and buying challenges due to lack of credit rating in Canada
Health Care
- Research available doctors based on special requirements, doctors accepting new patients, doctors close to home or work, specialists
- Explain procedures for medical visits, emergency wards, walk in clinics, local hospitals, specialists
- Find a dentist based on client needs, explain payment procedures
Recreation
- Find appropriate facilities for fitness, clubs etc. based on specifications
- Determine and find appropriate programs for family such as swimming, dancing, skating, riding etc.
Household Requirements
- Organize rental furnishings if required.
- Locating contractors if needed (i.e. painters, general repairs, etc.)
- Find services such as lawn care and landscaping, cleaning services, pool services etc.
- Advise of community recycle and garbage procedures etc.
Ongoing Assistance
- Relocation Specialist provides phone support for 6 months subsequent to relocation
*To be given first priority
**This list represents the most commonly requested services, but we excel in customizing our clients’ special and unique requirements.
- Household Management: We provide comprehensive services in all aspects of home management. Household maintenance, contractors, organizers, designers, landscaping, cleaning, seasonal decorating.
- Concierge & Errand Services: groceries, dry cleaning, gift shopping, dog walking, activities for children.
- Personal time management assistance: arrange appointments, waiting for contractors, accepting deliveries, party and event planning.
- Vacation Pkg: make travel arrangements, collect mail/papers, pet care, outside maintenance, bill payments, water plants, airport pick up and drop off.
- Moving Pkg: arrange for all stages of move, put away services, key delivery, arrange contractors, utility setup, attendance for deliveries.
- Ad hoc: customized program for any needs
